Call us: 415.863.9910

Q: What types of rugs does PAK ORIENTAL sell?

PAK ORIENTAL carries every type of rug imaginable, in every size and price point. You’ll find small scatter rugs, runners, room size area rugs and mansion size rugs. If you can’t find a rug in the size you want PAK ORIENTAL can custom make it for you. There are handmade Orientals, tribal, transitional and modern rugs from  all the major rug producing countries in the world including China, India, Nepal, Turkey, Iran and Pakistan.

Q: Does PAK ORIENTAL deliver rugs?

PAK ORIENTAL can deliver your rug anywhere in the world. We can deliver your rug the next day if it’s in stock and you live in the San Francisco Bay Area.  Outside the San Francisco Bay Area and anywhere throughout the world your rug can be shipped within 5 business days. Special arrangements can be discussed if needed.

Q: What is PAK ORIENTAL's return policy on rugs?

All in-stock rugs can be exchanged within 7 days of purchase with the original sales receipt. Some rugs my be final sale.  PAK ORIENTAL may make special exceptions and reserves the right to do so and will notate it as such on invoices. For rugs purchased online, if you want to return the rug, shipping is your responsibility.

Q: Does PAK ORIENTAL have a catalog?

No, PAK ORIENTAL does not have a catalog of what we sell. Many of the rugs are one-of-a-kind items, making it impossible to maintain a catalog. PAK ORIENTAL does recommend viewing our sample rug gallery on our website to give you a good idea of the types of products available at PAK ORIENTAL.  Our website is designed to give an in depth discovery of our rugs. We do have additional photographs of each rug which can be emailed to you. For more information about our products or for specific requests please contact us.

Q: Does PAK ORIENTAL provide Design consultation?

PAK ORIENTAL staff has advised numerous Interior designers and private clients in finding the right rug.  We offer both in showroom and expert in home design consultation to help guide you in all your rug buying needs. We discuss measurements, colors, style and general vision for helping you create a home with aesthetically beautiful rugs.  Bring in your sizes and swatch samples for in showroom consultation.  For more information about our in home design consultation please contact Ahmed Butt at 415.863.9910. 

Q: Does PAK ORIENTAL sell gift certificates?

Yes, PAK ORIENTAL sells gift certificates.  You may visit our San Francisco store and speak with a sales associate or you can contact us at 415.863.9910 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: Do you ship within the United States and Internationally?

Yes, all merchandise purchased in the store or by phone can be shipped around the globe.  For any customers purchasing outside of California there is NO SALES TAX.  We work closely with an overseas carrier who will prepare a quote for the shipping costs for out of country purchases.  For any purchases within the United States UPS is used.  Our sales associates are able to assist you with shipping details for in store purchases. For phone purchases, our personal shopping service will provide the shipping information at 415.863.9910.

Q: Do you charge sales tax on phone order purchases?

Sales Tax is added only for customers in California.

Q: What methods of payment does PAK ORIENTAL accept?

PAK ORIENTAL accepts: American Express, Master Card, Visa, personal checks, money order, cashier checks, cash and traveler checks.

Q: How do I reach Customer Service?

Our Customer Service Hours are 10am to 5pm, Monday-Saturday. We will be happy to answer any questions you have about our products. Please call 415-863-9910.