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Testimonials

Testimonials (83)

Gilbert G & Mark J. - San Francisco, CA

Written by Tuesday, 11 March 2014 17:28;
4/30/2011

"We went to Pak Oriental today looking for a new rug.  Both the owner and son were wonderful and very knowledgeable.  We fell in love with one of their oushak rugs but it was above our budget.  We are still looking for the one..."

-Gilbert G. & Mark J. from San Francisco, CA via YELP

*UPDATE*

5/1/2011

"Definately not your stereotypical rug gallery...this is a beautiful showroom with expert and friendly service. Ahmed and Anjum certainly go the extra mile to make you feel welcome and share their expertise regarding the fine art and craftsmanship of their gorgeous collection of rugs from around the world. We had been awaiting delivery of a new rug from another vendor for 3 months only to discover our order had been further delayed for an additional 3 months. Deciding not to wait, we went in search of a comparable piece which we never thought we could match in terms of beauty and style. We found a replacement which was even more outstanding, of exceptional quality, and absolutely perfect for the redesign of our home. If you are considering purchasing a rug from a catalog or department store, I would highly recommend checking out Pak first. This family-owned business is a gem in SF and a rarity in terms of service, friendliness, quality, and knowlege."

-Gilbert G. & Mark J. from San Francisco, CA via YELP

G.A. - San Ramon, CA

Written by Tuesday, 11 March 2014 17:58;
7/9/2013

"I recently bought a house and I was looking for a beautiful rug to add character to my place. I was lucky to have found Pak Oriental. The collection was awesome, the customer service was phenomenal and the prices were the cherry on top. I would definitely recommend this place for a quality rug."

-G A. from San Ramon, CA via YELP

Fidel P. - San Francisco, CA

Written by Tuesday, 11 March 2014 17:56;
6/20/2013

"If you got some money and want to invest in some really good long-lasting carpet for your place, come here. Ahmed helps you select the perfect one for you. I came here 2 times for 2 different carpets, Ahmed helped pick the best ones, it was easier on the second time as he already knew what kind of colors and style I liked, on top of that he managed the pricing really well so that it suited my budget. Really happy with the purchases I did :)"

-Fidel P. from San Francisco, CA via YELP

Eric S. - San Francisco, CA

Written by Tuesday, 11 March 2014 17:59;
8/31/2013

"Ahmed and his team did an awesome job cleaning our hand knotted rug. And they were super fast. Since I was storing it after cleaning, the super nice delivery driver Jorge brought it to my storage unit and carried it downstairs in the facility for me after wrapping it. Way better service than I've received from other rug companies."

-Eric S. from San Francisco, CA via YELP 

Ellen S. - San Francisco, CA

Written by Tuesday, 11 March 2014 17:48;
11/25/2012

"My husband and I are new residents of Sonoma and have a home with a lot of dark  hardwood floors.  With winter approaching we really needed to warm up our home with some area rugs.  After much research I called Pak and was fortunate to speak to the owner Anjum AND to have called at the start of a one week sale--- with 40% off on all of the stock.  We were in the market for 6 rugs and when we traveled to San Francisco to look, we hoped to find a few carpets that might work. We were only interested in an arrangement allowing us to take rugs on approval to try out in our home.  We were assured that not only was this possible, but that Anjum would provide delivery and set-up in our home in Sonoma, with no obligation to buy.  An impressive offer!

Anjum was waiting for us when we arrived at the store and saw to it that we had a good parking spot---- just the beginning of his great service. There were an overwhelming number of rugs to choose from and Anjum not only had his guys pull any possible rug we might like, but also then haul the rugs out to the lobby area, where there was natural light.  I brought photos of the rooms of our home on my IPad, and we used these to better orient the search. We found a number of carpets with potential, and Anjum was very observant of our likes and dislikes. He offered to come to Sonoma the following day with the selected 3 or 4 rugs for each of the 6 areas of our home---- quite a truckload as some were very, very large!

They arrived timely the next day and went to work moving our furniture and laying out the rugs one by one. The guys were extremely efficient, professional and could not have been more pleasant to work with. Anjum had decided to bring a few other rugs that we had felt were too dark, but it turned out that they were the perfect choices for our main areas in the living room and dining room.  We ended up finding great rugs for all 6 areas and were able to work out incredibly good prices--- and the sale prices certainly helped as well.  We never felt any pressure and had an amazingly easy and pleasant experience, in what I expected would be a protracted and expensive search.  We are thrilled with each rug that we purchased and with the  exceptional result from just the few hours each day we had worked with Anjum.  To top it off, they returned to Sonoma the following week having cleaned-- free of charge another rug of ours, and providing a new pad for that rug as well as custom pads for all of the new rugs. They again moved all the furniture, laid the pads and put everything back together.  I forgot to mention that the day that we purchased our rugs, the guys had me get the vacuum and cleaned the floors before putting down the new rugs.  

Anjum was highly informative about oriental carpets, has excellent taste and design talent and was a complete pleasure to work with.  He has a passion for his work and we are delighted to have had the good fortune of such perfect timing in finding Pak and Anjum.  We could not be more thrilled with our rugs and the timeless beauty that they lend to our new home."

-Ellen S. from Green Brae via YELP

Elizabeth K. - San Francisco

Written by Tuesday, 11 March 2014 17:33;
7/30/2011

"I had a fine experience purchasing a beautiful rug from Mr Butt at Pak Oriental Rug.  He helped search through many heavy stacked rugs to display the size and shape I needed.  The store's inventory is huge.  He quoted a price, and then calculated a reduction to make the purchase a little easier.  Mr Butt also put aside my number 2 choice in case I got home and wished to make an exchange after seeing the new rug in place.  I have been delighted with the rug that I purchased, a work of art that I expect will last many years."

-Elizabeth K. from San Francisco, CA via YELP

Edward F. - San Francisco, CA

Written by Thursday, 13 January 2011 00:12;
10/17/2008

"I completely agree with Baiyina H., I had a really nice experience working with Pak Oriental Rugs.  I've been to a number of rug stores throughout the Bay Area and am usually turned off by the "typical persian rug salesman".  I didn't get that feeling at all at Pak.  From the moment I walked in to the moment I purchased my beautiful rugs.  It was a hassle free, no pressure process.
I came to learn that at Pak Oriental Rugs no one works on commission so the staff doesn't feel the need to pressure customers unlike my experiences at other stores.  This was my most transparent, informative rug buying experience ever and they had the best selection I had seen anywhere.  I will definitely be back.  
I still have my living room and dining room spaces to do.  With so many rugs, I'm looking forward to looking for those when I get back from vacation.  Another nice perk was they let me test drive the rug before I bought it.  I love my family room rug!  Thank you everyone at Pak Oriental!"

-Edward F. from San Francisco, CA via YELP



Dr. Walter K. - Milpitas, CA

Written by Tuesday, 11 March 2014 17:28;
5/24/2011

"Outstanding service, good prices, Knowledgeable.  Would definitely use again in the future"

-Dr. Walter K. from Milpitas, CA via YELP

Dorothy K - Danville, CA

Written by Wednesday, 12 January 2011 17:58;
9/8/2009

"I am new to Pak Oriental Rugs in San Francisco and I have purchased several wonderful rugs for clients of mine.  Ahmed is a consummate professional and he is very accommodating.  I have found very unique rugs for special projects and he is always fair with pricing.  I will continue to work with him because his knowledge and love of quality rugs is apparent.  I have been an interior designer for over 30 years and have great knowledge of fine rugs and Ahmed has added greatly to my education of these wonderful works of art.  Thanks Ahmed!  See you soon."

-Dorothy K. from Danville, CA via YELP

Doriena W. - San Francisco, CA

Written by Tuesday, 11 March 2014 17:42;
5/25/2012

"My husband and I purchased 2 fabulously beautiful rugs today. We were blown away by the diversity and the quality of the rugs. The attentiveness and expertise was above and beyond our expectation. We will definitely return and highly recommend this beautiful store. The owner and his son were very gracious, their motto is, that the customer's happiness is their highest goal and they most definitely accomplished that. Thank you Anjum and Ahmed! Reuben and Doriena"  

-Doriena W. from San Francisco, CA via YELP

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