7/9/2011

"I had a great experience this week at Pak Oriental Rug.  My wife and I decided to buy a large persian rug that would have a design consistent with the rugs we puchased a few years ago.  We found a rug that we thought would be perfect and brought it home.  However, the colors were wrong for our decor.  The reds were a blue-based red instead of a yellow-based red.  My wife was unhappy.  We called up Ahmed and explained the situation.  He was very professional and accommodated the exchange.  When we showed up two days later, he had six rugs ready to show us in the classic style we requested.  However, none of these rugs met our liking.  Ahmed then had his employees display their inventory to us and we found four rugs that we did like.  In the end we picked a rug that was an equivalent price and just the right colors.  When we got it home we were so happy!  I appreciate the genuinely warm greeting by Ahmed and his father when we arrived to exchange the rug.  I was very happy with the time and effort Ahmed put in to help us find the perfect rug.  My wife loved the constant educational narration by Ahmed both during our first and second visits, where he explained how to tell a good rug and how to care for them.  My impression is that Ahmed and his father stand behind their product and wanted us to be happy.  This is as good as it gets."

-Craig N. from Benicia, CA via YELP