10/10/2012

"Not often one has shopping experience that makes their entire day. I went to Pak Oriental Rug last Saturday to buy my first rug. With the help of the extremely nice owners/employee team, I was lucky enough to find exactly what I wanted in terms of size, color scheme, and price, but that was not all! Probably because it was Fleet Week weekend and a middle of the day, there were no cabs in the area to take me and my new awesome rug (and a rug pad) home. Owners offered to call a cab for me, which was extremely nice of them. However, for some reason the cab did not come. While I was content to enjoy good weather and observe Blue Angels from the sidewalk for a while longer, hoping that the cab will come at some point, owners were taking none of it! After seeing me wait for a cab for like 15 minutes, they asked one of their employees to give me a ride home! That's what I call customer service. The employee (unfortunately I forgot his name) drove me home, carried the rug and a pad inside, and even unrolled them for me. Of course I gave him a nice tip! Free rides aside, I am giving Pak Oriental Rug 5 stars because they are clearly passionate about their rugs, they do not mind patiently answering a lot of questions, and they have a great selection of top quality products. I am glad I have found them. Thanks Yelp!"

-Olga V. from San Francisco, CA via YELP